How Telepsychiatry Can Decrease Clinician Burnout

According to a study done before the pandemic, over one-half of physicians and one-third of nurses experience symptoms of burnout. Following the pandemic, we’ve seen an unprecedented rise in the prevalence of burnout among clinicians due to demanding hours, lack of work-life balance, and higher demand for providers.

Burnout generally refers to physical and emotional exhaustion coming from chronic stressors. For many providers, it can feel like they can’t provide their highest quality of care or that they’re not functioning in a high-quality system.

The state of clinician burnout

In 2020, the clinician burnout rate was reported to be around 25%. Over the past couple of years, that number has only increased. It can be challenging when providers balance raising a family, longer work hours, personal life, and their mental and physical health.

Many behavioral health providers are on the front lines of the mental health crisis. Providers across the country are having a hard time handling many patients, especially when there are few resources to provide quality care to patients.

And, due to the provider shortage, there is enormous pressure and insufficient providers to combat the mental health crisis.

What providers can do to identify burnout

Burnout can be hard to identify, but physical exhaustion and the need to recharge and self-care can be early signs. Sometimes burnout can show itself in emotional exhaustion as well. Pay attention if you feel you cannot emotionally engage in your relationships with your family and friends or are having difficulty enjoying your hobbies. These can be early red flags that you are suffering from acute burnout.

It can be hard to take time for yourself as a provider, especially when you want to meet the needs of your patients. Taking time out for yourself and engaging in self-care can help mitigate and alleviate burnout.

Ways telepsychiatry can alleviate provider burnout

When implemented properly, telepsychiatry can help address the challenge of provider burnout. According to Physician’s Weekly, 20% of providers said greater flexibility in their work schedules could help avoid burnout. Here are just a few of the ways telepsychiatry can help decrease burnout:

  1. Telepsychiatry can help clinicians to have a better work-life balance, decreasing burnout. Through telepsychiatry, providers can have a sense of control and autonomy over their schedules. Providers can have the ability to spend more time with their family, engage in self-care, and take appointments from the comfort of their own home.
  2. No more long commutes. Providers can skip the commute and conduct remote visits with the help of telepsychiatry. When providers can work from home, they no longer need to worry about wasted time or the expense of a commute. This is especially true in rural areas where they might have to travel further to see patients.
  3. Practicing from a setting where you are more comfortable improves patient quality of care. With telepsychiatry, providers can provide optimal care from the comfort of their own homes.

How can organizations help their providers?

As an organization, you should make sure your providers aren’t isolated during difficult times. Here are a few ways you can help your providers:

  1. Remind them about employee assistance programs and other places to get mental health help. Ensure they know who is on their team and who they can talk to, especially when they are virtual. With a culture of open communication, encourage your providers to talk about their concerns.
  2. Monitor your provider’s mental wellbeing. Check in with your providers about their mental health. Sometimes, when taking care of their patients and their loved ones, it can be challenging for providers to take a step back and think about themselves. Burnout can be mitigated by creating an environment where a provider’s mental health is a priority.
  3. Give your clinicians ample time for their personal lives by not overscheduling them. Make sure you’re giving your providers as much flexibility as you can. Reinforce safety practices, monitor their stress, and provide support for your providers. And, remember to encourage your providers to take their PTO.

Resources to support providers and looking towards the future

According to a study on physician suicide before the pandemic, an estimated 300 physicians die by suicide every year, and that rate has continued to increase. It’s becoming more important to keep an eye on depression and anxiety for physicians during this difficult time. Many providers are leaving the profession or retiring early, which is also contributing to the provider shortage. By ensuring our providers are feel mentally and emotionally well, we can keep more people in the profession and provide the best quality possible.

There are a few resources that can help you manage clinician burnout from an individual level and organizational level. These toolkits, TEDTalks, and guides can help you prevent burnout for yourself and advocate for a healthier workplace culture. Here are a few resources:

  1. TEDTalks: TED has a list of TEDTalks that can help you mitigate burnout. They share great information on how to bounce back and get you back in the groove of everyday life through various tips and tricks.
  2. The American Psychiatrist Association Toolkit for Well-Being Ambassadors: This slide deck can help you support, advocate, and spread awareness about burnout in your organization. The APA also has a toolkit, manual, and flyer to help you address the burnout needs in your workplace.
  3. The Agency for Healthcare Research and Quality (AHRQ): AHRQ’s guide on physician burnout shows the causes of burnout and lists research-backed interventions for clinician burnout.

Where Iris Telehealth can help

At Iris Telehealth, we strive to make implementing a telepsychiatry solution for your organization as easy as possible. We take care of the paperwork, credentialing, and licensing for providers. Iris can work alongside you every step of the way to help take the burden off of providers and your organization. Contact us today to see if our telepsychiatry services can help your providers and organization provide high-quality care for your patients.

Clinician Corner:
Meet Erica Picon, LCSW

Iris clinicians are at the heart of what makes our organization such a special place to work. That’s why we’re turning the spotlight on the amazing work they’re doing every day. This month, we’re sitting down to talk with Erica Picon, an LCSW practicing in California.

Q. How did you find Iris and decide you wanted to be an Iris provider?

A: I found Iris on Indeed. I knew I wanted to switch to telehealth, so I applied to a bunch of different positions. But, what made the difference for me with Iris, was the interview process. Initially, I applied for a job in New York, but it wasn’t the right opportunity at the time, so I wasn’t willing to make the switch. The person I interviewed with kept my resume and asked if I’d like to be considered if anything in another state popped up. I said, “yes,” but didn’t think anyone would actually reach out again because there were so many applicants, but they followed up.

The fact that they remembered me, cared, and wanted to see if there was a way to make it work, shows the dedication of Iris overall. That was pretty much the determining factor for me.

Q. What does a typical day as an Iris Telehealth provider look like for you?

A: I work in an outpatient behavioral health setting with adult clients with severe mental illness and functional impairments. When I’m doing my client sessions and my documentation, I make my own schedule. There are a few meetings I have with people on-site, including regular meetings with our supervisor, meetings with the whole clinical team, and any necessary discussions around clients who need higher care or more attention.Otherwise, I can structure my time how I want to between meeting with clients, checking in with collaterals, case managers, and prescribers, and whenever I want to get the documentation in. I like that I get to determine how my day flows.

Q. How do you foster connection with patients virtually?

A: That was tough at first because it was my first time doing any type of telehealth. I really lean into acknowledging the telehealth piece with the client. Especially if they’ve opted for a phone session instead of Zoom, I’ll say, “I know this could be a little awkward. There might be a moment when it sounds silent. If that happens, I don’t want you to think that the call was lost or I’m not here.” I’ll let them know that sometimes I’m taking a second to think about how I want to respond, or I’m making a note of what they said because I know I want to circle back. I think it’s important to acknowledge those little pieces.

Then, I let them know the benefits of telehealth, too. If it is a tough topic we’re discussing, it’s good to say, “you know you’re essentially in your safe space right now where you feel the most comfortable, so let’s make that even more comfortable for you. What’s going to make you feel as good as possible while we dive into this?” Whether it means lighting a candle, getting a cup of tea ready, or getting their favorite blanket. Whatever it is, I recommend using that piece in the therapeutic process.

Q. As a healthcare professional, how do you manage work-life balance?

A: Work-life balance is something I struggled with before taking this job. That was important to me, and I think that is what made me want to switch to telehealth. I am very conscientious about shutting down my computer at the end of the day. I don’t leave it open. I want to ensure it feels like a separate work space and living space. I don’t have any notifications on my phone. I don’t check emails or have Microsoft Teams on my phone. When it’s my lunchtime, I make sure I walk away from the computer, go to a different room to eat, or go outside for a walk. I find those opportunities throughout the day to take a little break and make sure I do that.

At the end of the day, I’m making sure there’s no chance that something will pop up where it pulls me back in. It’s also helpful that the site I’m at has a crisis line. That resource put me at ease, knowing my clients can still access help if they need to, but it won’t be me at that time. We have that conversation with clients – so, they’re aware of that, which is helpful too.

Q. What are your biggest learnings from your time at Iris?

A: This learning is very specific to the structure of Iris. While you work for Iris, you’re also placed at another healthcare organization. When I was applying for other telehealth jobs, you only worked for them. I wondered if working for Iris and a clinic would create any friction, or if there would be different expectations.

However, I found that it’s very cohesive, and I like that a lot. Everyone seems like they’re on the same page and I feel supported on both ends. I know Iris talks to my site and talks to me. We all talk to one another, and it feels like a cohesive team, which has been huge.

Q. What is the most rewarding part of your job?

A: Client care. We’re not getting into this field unless it’s rewarding. Separate from that, it’s feeling appreciated and valued as an employee. Iris and my site have both been great. The check-ins aren’t just reviewing what needs to be worked on, but a lot of the check-ins are letting you know you’re doing great or sharing positive feedback. You know you’re doing good, and you hear that from someone. Iris views its employees, at least in my experience so far, as human beings, too. They want people to feel happy here.

Q. What do you love about working with Iris?

A: There’s a really good balance between feeling independent but also supported. So you don’t at all feel micromanaged. You’re a clinician, and you know what you’re doing. No one makes you feel like they are checking in on you every second, but you never feel alone. You still feel like you know who to reach out to, and anytime I have reached out to someone, they’re very responsive and helpful. If I don’t know who to reach out to, I’ve reached out to anyone I’ve come across at Iris and been like, “you might not be the right person, but would you be able to direct me to who I should talk to?” Everyone has always responded and has either cc’d who I should speak to or helped me look into it.

Q. Why do you think telepsychiatry is important to the future of mental healthcare?

A: Telepsychiatry puts people in their safe spaces when discussing tough topics. There can be many situations where people might not have received the help they needed because of their diagnosis or the severity of their symptoms. For example, for someone with agoraphobia who can’t really leave their house, it’s going to be hard for them to go into an office to see their provider. Or if there’s someone who can leave their home but they have a flare-up that day. Their anxiety or PTSD is triggered, and it’s hard to go into the office for their appointment. With telepsychiatry, you’re making it more accessible for them to still get help, especially when they’re struggling, and maybe they would have canceled an appointment because they’re not feeling up to it. But with telepsychiatry, they can still have that appointment, and they can have it when they need it.

At Iris, we believe our providers should be respected, valued, and applauded for the work they do, and we couldn’t be more proud to say, “thank you” to our very own Erica Picon. If you’d like to learn more about working for Iris Telehealth, contact us today.

How Telehealth Promotes Top of License Work

As a mental health professional, helping patients get the care they need is essential to your work. However, for clinicians living in states with greater barriers to practice, connecting patients with the right resources and care isn’t always possible. Whether you’re bogged down with administrative tasks, restricted by red tape, or frustrated with access issues, you may feel the strain of not being able to practice at the top of your license.

Thankfully, telehealth makes it easier for patients and providers to connect, regardless of geographical and regulatory barriers. This level of access allows patients to get the best care possible and enables providers to practice at the top of their licenses.

Keep reading to learn more about the challenges of working in restrictive states and how telemental health can help you operate at the top of your license.

Top challenges for providers working in restricted states

So, what challenges might you encounter if you’re a psychiatric mental health nurse practitioner (PMHNP) practicing on-site in a restrictive state? Let’s take a closer look at a few:

  • Maintaining collaborating physicians: If you’re a PMHNP working in a state that requires a collaborating physician, you understand there’s always a chance they might suddenly be unable to provide oversight that would allow you to practice at the top of your license – and leaving patients without access to proper care. In some cases, finding a new collaborating physician can take months.
  • Minimal patient resources: In certain states, there are more restrictions and fewer resources for patients. These limitations can keep a provider from practicing to the full extent of their license and inhibit their ability to do more for patients.
  • Potential for burnout: Working on-site in a restrictive state can be bad for morale. While the goal is to provide the best possible patient care, some patients may have little to no options based on state restrictions.

Practicing behavioral health remotely removes the limitations placed on providers based on where they live. For example, if you live in a state with a highly restricted practice environment, telemental health allows you to live where you want and still have autonomous practice, without the need of a supervising or collaborating physician. Additionally, when working with an organization like Iris Telehealth, you’re ensured a collaborating physician if necessary.

Along with these benefits, it can also help you work with a population you love.

Help the population you love without limitations

As a behavioral health provider, you’ve likely spent a lot of time figuring out what population you wanted to work with. However, depending on where you live, making the most of your education and providing care to the specific population you love might not always be an option. Remote behavioral health work makes it possible for you to work with the communities you’ve always wanted to impact, regardless of where you or your patients are in the country.

Additionally, some organizations, like Iris Telehealth, offer job matching services that keep your clinical preferences in mind, letting you choose what population you want to work with and whether or not you want to work in an autonomous state. So you don’t have to choose between working with the communities you love and working at the top of your license.

Want to learn more about the job matching process? Check out our guide for all the details!

Gain more support for top of license work

Working in telemental health can help eliminate everyday tasks that keep you from working at the top of your license and give you a leg up in areas that will help support your practice. Here’s how:

  • Care team collaboration: Having a care team of professionals you can lean on for expertise is essential. At Iris, our provider network is expansive and creates a resource for advice and support. This access to other psychiatrists, case managers, and social workers ensures you always have the support you need and lets you focus on appointments and follow-ups. It also means you don’t have to worry about other tasks that fall outside your scope.
  • Less admin work: Licensing and credentialing takes a lot of time and attention. That’s why working with an organization that takes care of that process is highly beneficial. At Iris, we help our providers get licensed in the states where they want to work and take care of all the tedious parts of that process. That way, you can focus on what they do best – providing quality patient care.
  • Diversify your skill set: When you work remotely, you can work with populations you may not have had the opportunity to work with otherwise. This access gives you more diversity in your patient panel work, allowing you to tap into different demographics and expand your knowledge and skill set.
  • Connect with top organizations: When working with a telehealth solution like Iris, you can trust that you’re getting connected with the leading organizations in the country. We ensure all our partner organizations are aligned with our standards for appointment times, have thought through how telehealth will work for them, and will support our providers.

Additionally, if the organization is strictly remote, we ensure they’ve thought through how their patients will get things like vitals and weight measured if they’re being seen from home, what their route to care will be like, and have whatever they need for appointments.

Where Iris Telehealth fits in

At Iris, we believe that our providers should be celebrated and applauded for the work they do. If you’re an LCSW, PMHNP, or psychiatrist interested in telemental health work, contact us today.

Telepsych 101: Commonly asked questions about becoming a telemental health provider

Remote behavioral health work has many benefits, like flexible schedules, self-care opportunities, and no commute, leaving you with more time to do the things you love. Remote behavioral health work, like telepsychiatry, offers psychiatrists, LCSWs, and PMHNPs the chance to make a real impact on the communities they love, from wherever they are in the country.

But what does a career in telehealth look like? We’re breaking down all the commonly asked questions providers have as they get started in their telehealth careers. Keep reading to learn what documentation in a virtual space looks like, how telehealth can help you meet your clinical preferences, and how working with the right organization can help you streamline the licensing and credentialing process.

1. What does documentation look like in a virtual environment?

The type of electronic medical records (EMR) an organization uses varies site-to-site. But, regardless of what kind of documentation they’re using, you should have support and training that sets you up for success. When looking for a telepsychiatry provider to work for, ensuring they can provide top-notch support is essential.

At Iris Telehealth, we ensure you have a telepsych champion on-site at the healthcare organization where you’re placed to help answer any questions you may have. We also provide ample training and support to ensure you feel confident and comfortable with your EMR.

Additionally, as a behavioral health provider, you’ve likely used several EMRs before and may have preferences for which ones you like using the most. Your experiences matter, and at Iris we take them into account when matching you with the right organization.

To learn more about this topic, check out our EMR best practices for remote providers blog.

2. How does telepsychiatry meet provider preferences?

Good conversations upfront are critical to ensuring an excellent organizational match. And, if the telehealth company you’re interviewing for isn’t getting to know your needs, it’s likely a red flag. Considering what your dream job looks like, determining your negotiables, and defining your deal breakers are all things you should be having conversations about before getting placed at a new clinic.

At Iris, we get to know provider preferences by asking about the days they’d like to work, their time zones, their preferred setting, and what population they want to work with. We also want to know how much time our providers want for documentation and notes.

We know from experience that when our providers are happy and have found a healthcare organization that meets your clinical preferences, patients get higher quality care. So, ensuring you’re working with an organization that keeps all your wants, needs, and considerations in mind is critical.

3. What does remote work look like?

Flexibility is one of the most significant benefits of working remotely. Stepping outside after a long session, cutting out your daily commute, and having more time for family and friends are all things remote work can provide.

As a remote behavioral health provider, you may be working in one state and remoting into another. That’s what makes the clinical environment so important.

At Iris, placing you somewhere you love is our priority. If you want to work in a state where you’re not licensed, Iris will cover the costs and provide the support you need to work where you love.

4. As a PMHNP, will I be provided with medical supervision?

Working with a telehealth provider that’s got your back with all the support you need is essential. That might take shape by way of a top-notch IT team, supportive supervisors, and help with paperwork. For PMHNPs, it also means making sure you’ve got medical collaboration in states where it’s required. At Iris, we ensure you’ve got a collaborating physician (usually another Iris provider).

5. What does the licensing and credentialing look like for teleheatlh?

Going through the process of licensing and credentialing can be challenging. That’s why working with a telehealth organization that does the lion’s share of the work can be a game changer.

At Iris, we take care of that process for you. We gather all the needed information, like fingerprints and documents, to licensing and credentialing as easy for you as possible. While the licensing and credentialing timeline is variable, once you’ve determined the healthcare organization you want to work with, we lay out all relevant timelines so you’ll know what to expect.

Get started in telehealth today

Whether you’re considering telehealth for the first time or just getting started in your career, Iris is here to help you get started. If you’re looking for more information about a job at Iris, check out this recording of our recent virtual career fair. If you’d like to chat with someone at Iris, contact us today.

How ED Telehealth Improves Access and Patient Satisfaction

Is your emergency department (ED) becoming the go-to for behavioral health patients because your psychiatry unit is under too much pressure?

If so, you’re not alone.

The United States is experiencing a shortage of psychiatrists and mental health providers — and it’s not expected to get better. Community and inpatient resources for mental health care are dwindling. With fewer providers, appointments, and specialized psychiatric facilities available, more and more behavioral health patients are coming to the ED as a last resort.

This mental health crisis can have big implications for your health system, including:

  • Increased length of stay
  • Higher admission and transfer rates
  • Long wait times
  • Poor patient satisfaction

In this post, we’ll share how you can improve patient satisfaction by implementing an emergency department (ED) telehealth program, increase access to care, and integrate solutions like telepsychiatry across departments. We’ll also discuss three things you can consider when implementing telepsychiatry for your health systems or hospitals.

ED telehealth services improve patient satisfaction and access

ED telehealth services like telepsychiatry allow hospitals to give patients faster access to high-quality psychiatric care through a virtual visit. This level of access means behavioral health patients don’t have to wait for hours to receive treatment from their ED physician. In addition, they can bypass an in-person consultation from a psychiatric provider, which can mean a shorter length of stay in the ED.

One study even found that a virtual visit conducted in the ED lasted 30-45 minutes — in stark contrast to traditional in-person ED visits, which can take 2 to 2.5 hours.

Since the start of the COVID-19 pandemic, patients have increasingly welcomed telemedicine into their healthcare journey as they seek more convenience and partnership with their healthcare providers. A study published in 2021 found that around 82% of respondents considered a virtual visit as good as an in-person visit by a clinician.

That means ED telehealth providers can offer a more comfortable, high-quality, and efficient ED experience for patients experiencing critical mental health conditions.

Telehealth services increase hospital discharge and follow-up rates

Studies have found that EDs that don’t use ED telehealth services like telepsychiatry are three times more likely to have used observation services to reduce ED crowding. However, these observation services often result in high admission and transfer rates.

Observation services can also prove costly because they often require an investment in additional staffing. To make matters worse, many hospitals and health systems struggle to meet Medicare’s requirement to follow up with behavioral health patients within seven days of discharge.

The current approach to behavioral health management is not sustainable given an evolving healthcare landscape that’s more focused on value than on the number of services provided.

ED telehealth services improve patient outcomes and reduce use of limited resources

For example, Iris Telehealth provides hospitals and health systems with highly qualified psychiatrists and psychiatric nurse practitioners who can support your ED by:

  • Assessing whether the hospital can discharge a patient instead of admitting or transferring them.
  • Starting treatment during a visit so the patient doesn’t have to wait for an in-person psychiatric consultation or follow-up visit.
  • Providing follow-ups for patients discharged from the hospital, thus ensuring continuity of care and Medicare compliance.

With a telepsychiatry vendor supporting your ED care team, patients are more likely to receive specialized, appropriate, and efficient care. This optimized care frees up more ED and inpatient beds for patients with medical or surgical issues. As a result, hospitals and health systems save more on costs due to reduced boarding times as well as lower admission and transfer rates.

While telepsychiatry can positively impact behavioral health patients in the ED, hospitals and health systems can also leverage the service in other patient care areas.

The future of telehealth in the ED

As patient needs grow more complex, we’re discovering opportunities for services like telepsychiatry in other departments besides the ED.

Aside from incorporating virtual care services into their inpatient psychiatric wards, health systems can expand telepsychiatry in palliative and hospice care. In these departments, patients and caregivers may need substantial behavioral health support to manage anxiety, depression, and other mental health concerns.

At the end of the day, targeted, comprehensive care will be crucial to boosting patient outcomes and hospital revenue.

Incorporating telepsychiatry into your hospital or health system

If you’re interested in implementing a telepsychiatry program to support behavioral health patients, know that the most crucial step is choosing a telepsychiatry vendor you trust.
Here are three major factors you should consider:

  1. Technology: As with all changes to hospital culture, hospital staff may seem reluctant to accept a new telepsychiatry platform. For this reason, many of our partners have seen value in the fact that we are technology-neutral. Our providers can work with your electronic health record or telehealth platform, so your staff doesn’t have to worry about learning how to use a brand new platform.
  2. Regulatory Standards: The telehealth boom has triggered regulatory changes that carry various implications on billing, risk management, and consenting practices, to name a few. It’s important to partner with a vendor who is knowledgeable about these changes to help ensure compliance and maximize reimbursement from payers.
  3. Goal Commitment: Whether your goals are decreasing ED wait times, increasing patient satisfaction, or spending less money on observation services, you need a consistent partner you can trust to achieve them.

If you partner with Iris Telehealth, you’ll receive access to a dedicated telepsychiatry care team that’s committed to your hospital or health system’s vision for behavioral health services.

We’ll help you develop realistic goals along with an action plan to implement your telepsychiatry program properly. You can also count on us to effectively and quickly remedy challenges that may arise during implementation (e.g., staff acceptance, technical issues).

Building a successful telepsychiatry program can seem overwhelming. But we’re here to make the process more manageable and less stressful. Contact us — we’ll provide the information your hospital or health system needs to reshape the future of behavioral health care.

Clinician Corner: Meet Courtney Bearden, PMHNP

Iris clinicians are at the heart of what makes our organization such a special place to work. That’s why we’re turning the spotlight on the amazing work they’re doing every day. This month, we’re sitting down to talk with Courtney Bearden.

Q. How did you find Iris and decide you wanted to be an Iris provider?

A: I found Iris by going on a nurse practitioner’s social media board. I searched “telepsych” because I knew that’s what I wanted to do. Of all the negative reviews and bad experiences people had with other companies, Iris was the only one that had universally good responses from my peers. I ended up meeting with several telehealth companies, and having done that background work, Iris was the clear-cut winner.

Q. What does a typical day as an Iris Telehealth provider look like for you?

A: Right now, I’m working with our on-demand services and doing a combination of night and day shifts. My day looks different day-to-day, but a typical day shift allows me to get up and take my kids to school in the morning, which is wonderful. Then, I have time to get back and make a cup of coffee. I see patients for the bulk of that day. It’s a combination of calling and doing doc-to-doc reports, seeing the patients, documenting, and some collateral phone calls.

Then, I’m done in time to go pick up my kids from school in the afternoon, which again is another really wonderful thing to be able to do. If I’ve got any leftover work, it’s mostly just answering emails, nothing major. I don’t spend after-work time doing charting because I do it as I see patents. With the nature of consult-liaison work, you can’t leave it until the next day. So, I’m always done when my shift is done, which is a really nice and big change of pace.

Q. How do you foster connection with patients virtually?

A: Connecting virtually is something I thought would be more difficult. I have done bits and pieces of telepsychiatry for the past ten years. So, it’s not a new platform, but many patients became first acquainted with it during the COVID-19 pandemic. While there were certainly patients who were concerned about it, I found that I could connect just as well with a patient in person versus over telepsychiatry. There are things you can do as a provider that make a difference. The way you have your screen set up is important. For example, my camera is attached to the screen that I do my charting on. I’m looking at the patient while I’m charting, so I can continue having that eye contact and constant connection.

I will say that I feel like I’m better able to connect with certain age groups over a screen than in person, especially younger generations. That’s how they’re used to socializing and connecting. I do find that teenagers, in particular, tend to open up more over a screen, and I think it’s a generational thing. Still, it certainly surprised me when I found I was getting more from patients through telepsychiatry than in person, when patients tend to be a little more closed off.

Q. As a healthcare professional, how do you manage work-life balance?

A: A big part of managing work-life balance is finding the right company to work for. There are certainly healthcare organizations that do not prioritize clinician health. They do not prioritize clinician work-life balance. That’s obvious when you see schedules with 10-minute follow-ups, no charting time, and 30-minute initial evaluations. When you see something like that, it’s a very clear indicator that the priority for that organization is their bottom line. It’s profit. It’s seeing as many patients as quickly as you possibly can. The priority is not client care, and it’s certainly not clinician care. So, finding the right organization to work with makes a huge difference.

I can have a fairly easy work-life balance because I don’t have to see patients quickly, right after another. I have 30-minutes for follow-ups and 60-minutes for initial evaluations. I can see my patients, do any collateral calls, and do my charting within that time block. Then, at the end of the day, I’m done.

Q. What are your biggest learnings from your time at Iris?

A: The thing I’ve learned the most about is that there isn’t one way for a company to support their clinicians and their patients. We’re raised as healthcare professionals in the idea that you have to do things fast and only worry about if you can bill for it. We’re taught that this approach is normal and it’s not. Working for an organization that prioritizes patient care and prioritizes their clinicians was eye-opening. I came from a background in community mental health. It wasn’t a for-profit, private practice environment that I came from – it was from public health. So even with that background, learning that there was a different way it could be done was eye-opening for me.

Q. What is the most rewarding part of your job?

A: The most rewarding part of my job is when I see a patient, and at the end of our appointment, they say, “thank you, that was the first time anyone has really listened,” or “you’ve asked more questions than anyone ever has before.” That’s reassuring to know that we’re doing something right. Then, when our clinic partners, the ER physicians, or social workers thank you for coming in and taking that piece of the patient care. If they wanted to be psychiatrists, they would have been psychiatrists. There’s a reason why they’re consulting with us. It’s because we’re specialists and have a passion for something that they don’t. That is rewarding when you get appreciation from your colleagues and certainly from patients.

Q. What do you love about working with Iris?

A: The thing I love most about working with Iris is that it does feel like a team approach, and you’re not just an interchangeable peg that can plug into any situation. When they place you with a clinic or a partner, it’s a very long process. When you’re first starting, you can feel like, “Oh my gosh, why does this take so long?” It’s because they’re finding the right fit. It’s not a locum’s company where they’re not making intentional matches.

When you’re with Iris, it’s an intentional placement. And they don’t hire everyone who applies. It’s less than 10%. You know that you’ve been selected for a placement that will be a good fit for you.

Q. How does telepsychiatry open up access to care?

A: When COVID was forcing many people into working remotely or in a telehealth situation for the first time, there was a lot of hesitancy from both providers and patients. I think having been exposed now to that technology and the ability to have care delivered that way; there’s no going back. I don’t think we can close the floodgates. Even as a patient, I don’t think I ever want to go into a primary care office in person again unless I have to.

It’s really convenient to have access to care at home and to care for patients who don’t have transportation, which was always a barrier – especially in rural health care. Not having to find a ride two hours into a town where the clinic is located is great. It has opened care to people who weren’t getting it before. This is how we’ll continue to provide care to people who need care. This is how we will do things from here on out.

Q. Why do you think telepsychiatry is important to the future of mental healthcare?

A: Telepsychiatry is going to be integral and continues to be integral for mental health care because there are not enough mental health clinicians. There certainly aren’t enough to have one provider in every single rural role and underserved community in America. We’re able to see patients in many different settings and spread that expertise and spread that knowledge to people who may not otherwise have any access to care.

A good example is the work I do with consult liaison. In a consult liaison role, I see patients in eight states and many different settings. There can’t be a psychiatric nurse practitioner or a psychiatrist on site in every one of those hospitals, 24/7. But, with Iris and with our on-demand services, there is. There’s essentially a mental health specialist in every clinic and hospital, 24/7, 365. There’s no way to do it without the use of telehealth. And, it’s a real disservice to patients not to have access to that level of specialized care.

At Iris, we believe our providers should be respected, valued, and applauded for the work they do, and we couldn’t be more proud to say, “thank you” to our very own Courtney Bearden. If you’d like to learn more about working for Iris Telehealth, contact us today.

How a PMHNP Telehealth Strategy Can Benefit Your Healthcare Organization

Over the past few years, the number of Psychiatric Mental Health Nurse Practitioners (PMHNPs) has been steadily increasing — passing the 12,000 mark in 2016.

In many states, PMHNPs can evaluate, diagnose, and prescribe medication to patients — just like their psychiatric counterparts. That means organizations can incorporate PMHNPs into their overarching strategies to help address provider shortages, meet patient needs, and decrease wait times.

Healthcare organizations looking to expand access to behavioral health services may be wondering which provider type is best for their community. Here is all the information needed to make an informed decision about hiring a PMHNP.

PMHNPs are highly-trained psychiatric care providers who can provide comparable treatment to psychiatrists

Due to the nationwide provider shortage, finding psychiatrists for your care team might not be an option. Thankfully, PMHNPs are just as equipped to provide the high-quality care patients need. While PMHNPs and psychiatrists have different training and education requirements, the treatment they can provide is very similar.

  • PMHNPs and psychiatrists have graduate-level education. PMHNPs are required to have either a Master’s or Doctorate in nursing to sit for the PMHNP certification exam.
  • Once a PMHNP is certified, they can practice across the patient lifespan. This ability means they can treat children, adolescents, adults, and geriatric populations.
  • Psychiatrists can also treat patients across their lifespan. However, PMHNPs often opt to undergo further fellowship training that equips them to treat specialized patient populations.
  • Both PMHNPs and psychiatrists are eligible to earn an X-waiver, which allows them to prescribe buprenorphine to treat patients with substance use disorders.

PMHNPs receive training around holistic care — which makes them a good provider fit for CMHCs and FQHCs

PMHNPs can significantly benefit your organization, especially if you serve patients from vulnerable populations, like Community Mental Health Centers (CMHCs), Certified Community Behavioral Health Clinic (CCBHCs) and Federally Qualified Health Centers (FQHCs).

Recent studies have found that the quality of PMHNP care is similar or equal to that of psychiatrists. Additionally, much of the training they receive works well for the kinds of patient populations CMHCs and FQHCs often see.

Like psychiatrists, all PMHNPs receive training around assessing, diagnosing, and treating patients with mental health needs. However, PMHNPs also focus on holistic care, and they have skills and experience in treating the whole patient.

Their specialized training includes:

  • Psychotherapy and behavioral health conditions: PMHNPs receive extensive training in psychotherapy and can effectively treat common behavioral health conditions, including mood disorders, anxiety, substance use, depression, ADHD, and schizophrenia.
  • Crisis intervention and directing patient care planning: PMNHPs have experience in crisis intervention and can utilize de-escalation techniques to support patients who enter your health center in a state of distress. PMHNPs are also skilled at care coordination and can help provide consultations and referrals to psychiatrists and other specialists if a patient’s case requires it.
  • Collaborative care: PMHNPs are trained to work in collaborative care teams, where they may work with psychiatrists, social workers, community managers, or nurses to find a care plan that can treat a specific patient’s needs effectively.
  • Effective communication with patient families: PMHNPs are equipped to interact with patient families or caregivers — particularly when treating young patients or patients from vulnerable populations.

If these skills and experiences would benefit your organization, a PMHNP may be a good fit for you.

If you’re considering hiring a PMHNP, make sure you understand your state’s regulations

Unlike psychiatrists, PMHNPs are subject to state regulations that dictate the kind of care they can provide. For example, a PMHNP in Texas could see patients and provide assessment and diagnosis. However, they would not be able to prescribe without having an established Prescriptive Authority Agreement in place with a physician. However, in Oregon, a PMHNP can prescribe medication without a physician’s collaboration and can even practice independently.

States fall into three regulatory categories:

  1. Full practice: In full practice states, PMHNPs can evaluate, diagnose, and treat patients by prescribing medications without consulting with a physician. In these states, PMHNPs can also set up independent practices. There are currently 23 full practice states across the country.
  2. Reduced practice: Reduced practice states limit PMHNPs’ ability to practice fully and independently. Often, PMHNPs will be required to hold a collaborative agreement with a psychiatrist in order to provide full patient care and prescribe medications to treat their patients.
  3. Restricted practice: In restricted practice states, PMHNPs must work directly with a psychiatrist or other healthcare provider and cannot prescribe medications to patients without that psychiatrist’s supervision. There are currently 12 restricted practice states in the U.S.

When considering which provider type to hire, you should research what kinds of regulations exist in your state. If you live in a restrictive state, plan to have consulting psychiatrists available to prescribe medication in collaboration with your PMHNP. Telehealth can offer a better solution to connect patients with care while working in their scope of practice, regardless of where nurse practitioners practice.

Hiring PMHNPs can be a challenging task, so consider the recruitment resources available

If you’ve decided PMHNPs are a good fit for your organization, there are several recruitment options and partners you can consider:

Nurse practitioner associations: If you’re looking for a local PMHNP, you can research nurse practitioner associations at the regional and state level. These associations often have job boards where you can post potential openings and get your position in front of qualified candidates.

Local universities: Universities with nursing programs will often also have job boards and can be beneficial partners when looking for a PMHNP in your area.

Telepsychiatry: Telepsychiatry partners like Iris Telehealth can be valuable resources to help your organization source and vet potential PMHNPs utilizing telehealth before adding them to your team. Using a service like this will give you access to PMHNPs at a national level, opening up a network of qualified providers and helping to get them licensed in your state.

Provider matching: Finding the right provider for your organization is key to the success of your patients and your care team. That’s why at Iris, we help organizations find a provider who meets their organization’s needs and aligns with their team’s culture and values. This process, called provider matching, helps bring stability to organizations, providers, and the patients they serve.

Your decision to use a PMHNP should be all about your patients

Because psychiatrists’ availability is limited across the country, particularly in rural communities, it’s essential to consider how your organization can best serve your patient populations and provide high-quality care.

PMHNPs bring valuable experience dealing with sick patients and vulnerable populations, which can be a major benefit to your organization. This is particularly true for CMHCs and FQHCs, who often see a high volume of patients from vulnerable populations.

PMHNPs are also incredibly passionate about their work. In an interview with one of our own PMHNPs, Dale McQueeney, she says that one of the most rewarding parts of her job is seeing patients reduce use or achieve and maintain abstinence from substances.

Most importantly, PMHNPs can serve as key behavioral health providers. They can extend access to your services, meet patient needs, decrease wait times, and become long-term, collaborative team members.

To learn more about how Iris Telehealth can help you source PMHNPs for telehealth, contact us, and we’ll help you get started.

How to Treat Geriatric Populations in Health Systems

According to the World Health Organization, approximately 15% of adults aged 60 and over have a mental health condition. However, less than 3% of older adults receive treatment from mental health professionals. In some cases, this lack of care is due to inadequate access to mental health services, stigma, or other medical conditions that might need attention, too.

With the proportion of the world’s older adults estimated to almost double from about 12% to 22% between 2015 and 2050, it is more imperative than ever to start addressing both the physical and mental needs of this population.

Thankfully, telepsychiatry can connect older adults to quality mental health care, effective screening, evaluation, and treatment.

The state of mental health and aging

For older adults, there are several barriers that stand between them and getting the mental health care they need. These barriers might include access challenges, unnoticed behavioral health conditions, or co-occurring physical conditions that require treatment. Additionally, according to Mental Health America, 58% believe depression is a normal part of getting older, and only 42% of older adults would seek help from a health professional for depression.

This population can also be vulnerable to other mental health challenges like trauma and anxiety. Unfortunately, many of these conditions go untreated or undiagnosed, resulting in frequent doctor visits, emergency department visits, higher use of medication, and extended hospital stays.

While this population faces unique challenges, there is still great opportunity for them to get the mental health care they need.

How organizations can help effectively treat geriatric populations

As an organization, you can help support the geriatric population in your community by providing access to mental health care through telepsychiatry. Telepsychiatry is an essential tool that helps this population virtually connect with providers without having to navigate through waiting rooms or receive unnecessary exposure to outside elements. When patients connect with a provider from the comfort of their own home, it allows them to receive the care they need from wherever they are.

Whether your organization is seeing a large influx of older adults needing mental health care or you’ve just started integrating telepsychiatry, here are a few tips you can leverage to better serve this population.

Here’s how organizations can take action to offer a more effective and comfortable experience for older adults:

  1. Promote collaboration: The ED can be a costly and high-risk endeavor for older adults. That’s why having support for caregivers and providers can be essential. Before older adults need emergency department (ED) intervention, leveraging telepsychiatry can be a great way to de-escalate situations. Collaborating with caregivers and specialty care providers through telepsychiatry can allow older adults to receive mental health care from anywhere in the country.
  2. Empower caregivers: Caregivers may be juggling the care of their loved ones with their own full-time jobs, families, and even their personal health. As a solution, telehealth offers a new way to bring training to caregivers on their own time. Sharing strategies with caregivers about home safety and medical care through telehealth allows for a better quality of life for the older adults they provide care for at home. Equipping them with the right skills and techniques to care for their loved ones can be a beneficial resource for keeping older adults healthy at home.
  3. Intervene early: Having decision trees or care pathways in place for your providers to follow can keep older adult patients healthy between appointments. Rather than waiting, it’s better to intervene early by starting with screening. Leveraging the expertise of specialty mental health providers can relieve stress on care teams and take the pressure off primary care providers through collaborative care.
  4. Establish memory care units or dementia care: Memory care units or dementia care units can provide older adults with individualized services if diagnosed with Alzheimer’s or dementia. It can also provide a safe environment for easy monitoring while promoting independence.
  5. Take a holistic approach: Provider collaboration leads to a holistic approach to patient care. While addressing the physical health of this population is essential, it’s important to screen them for mental health conditions as well. Telepsychiatry can offer an easier way to diagnose older adults and mitigate emergency intervention. Additionally, integrating a virtual care option can support your on-site team by allowing them to collaborate with other providers.

Promoting access to geriatric mental health through telepsychiatry

Providing telepsychiatry to older adults increases their access to the specialty mental health care they need. While this population may face a stigma that says they’re not tech-savvy, it isn’t true.

Technology usage among older adults has increased during the pandemic. The American Association of Retired Persons (AARP) reports that 44% of older adults view technology as a positive way to stay connected. In addition, the American Psychiatric Association (APA) says that telepsychiatry has helped treat many behavioral health conditions like dementia, anxiety, and others since the late 1900s.

Telepsychiatry for the geriatric population provides patients with a sense of autonomy while extending services to those who cannot leave their homes. As technology usage increases, older adults can feel at ease knowing they have options to take care of their health.

Where Iris Telehealth fits in

At Iris, we believe that everyone should have access to mental health services in their community. If you’re an organization looking to incorporate telepsychiatry for your geriatric population, we can help. Contact us today if you would like to learn more about how telepsychiatry can help provide behavioral health services and increase access for older adults in your community.

5 Ways Telepsychiatry Will Impact the Future of Behavioral Health

As the healthcare industry evolves, one thing is certain: telehealth is here to stay. In fact, we believe that telepsychiatry is revolutionizing the way healthcare organizations approach behavioral health.

Below we share five ways telepsychiatry is shaping the future of behavioral health and how your organization and patients can benefit.

1. Telepsychiatry equalizes behavioral healthcare access nationwide

Telepsychiatry is far from new. Before the COVID-19 pandemic, Iris Telehealth worked with healthcare organizations to leverage telepsychiatry to provide quality behavioral health care.

However, due to federal and state-wide telehealth restrictions, many patients were cut off from quality care due to their geographical location.

In fact, a 2018 Pew Research Center survey found that 25% of rural residents travel approximately 34 minutes to get to the nearest hospital. The Association of American Medical Colleges (AAMC) also reports that 150 million people live in mental health professional shortage areas. To make matters worse, many rural hospitals suffer from these shortages, and the AAMC says the country will be short between 14,280 and 31,109 psychiatrists, psychologists, and social workers in a few years.

However, after COVID-19 started impacting communities across the country, telehealth restrictions loosened, and suddenly millions of patients had the option to meet with their healthcare providers via a smartphone or another digital device. And, this level of access has continued.

By utilizing telehealth for behavioral health, Patients in both urban and rural locations can use telepsychiatry to access psychiatric services faster and get the care they need. They can also overcome financial constraints to psychiatric care, such as having to miss work or arrange childcare to travel to a psychiatrist’s office.

2. Telehealth increases medication adherence and follow-up visits

Mental health patients are often subject to being labeled with terms, such as “noncompliant,” “difficult,” and “frequent flyer.” But underneath these stigmas lies a stark truth: many of these patients are facing evidence-based barriers that prevent them from continuing their psychiatric care.

These barriers include:

  • Socioeconomic obstacles (e.g., poverty, lack of insurance coverage)
  • Feelings of guilt and shame
  • Misunderstandings around their mental health condition
  • Mistrust toward healthcare providers

Comprehensive patient support is vital to eliminating these hurdles. This support includes extensive education, accurate diagnosis, and targeted treatment from compassionate psychiatric providers – including through telehealth.

Through telepsychiatry, healthcare organizations can drive patient engagement while helping patients overcome stigmas, attend follow-up appointments, and strengthen medication adherence.

In fact, according to a recent 2022 Health Care Insights Study conducted by CVS Health, researchers found that over half of consumers say the availability of virtual mental health services would increase their chances of seeking care.

3. Telepsychiatry enhances patient-provider flexibility

For both patients and providers, long wait times are often a significant burden in behavioral healthcare. Telepsychiatry can help solve these issues by decreasing the time it takes for mental health patients to see a psychiatric provider.

Rather than waiting hours for an in-person visit, patients can speak with a telepsychiatry provider in minutes. Telepsychiatry meets patients wherever they are — whether in their home or another remote location. In addition, patients can receive information about their care (from the telepsychiatry provider) via text message or email.

This flexibility delivers greater patient satisfaction and wellbeing —all while lightning staff workflows and allowing healthcare organizations to grow their cost savings.

4. Telepsychiatry boosts collaboration among stakeholders

Innovations like artificial intelligence and telepsychiatry have given new meaning to collaboration. For example, in telepsychiatry, we can use the patient data — obtained from digital forms and other health tools — to guide psychiatric care and communicate more precise, targeted insights to the healthcare team.

We’ve also seen stronger collaboration among legislators in the form of bipartisan telehealth policies designed to address real patient concerns, including mental health care. This leads us to believe that telepsychiatry will continue to add significant value to providers and patients long after the pandemic.

However, there’s still a lot of work to be done. For starters, there are only hints of what telehealth reimbursement will look like going forward. Therefore, it’s important for healthcare organizations to stay on top of federal, state, and FDA developments. This focus will ensure your organization makes well-informed decisions when it comes to psychiatric patient care and support.

5. Telepsychiatry aids in the shift to value-based care

The healthcare industry is increasingly leaning towards value-based care — most notably, population health. This shift means the traditional fee-for-service model is slowly disappearing, thereby motivating healthcare organizations to remove silos and take a more holistic approach to patient care.

It can be challenging to understand all the different aspects of population health, let alone develop cost-effective strategies to implement it. That’s why it’s crucial to partner with vendors that can help your organization achieve sustainable population-health success.

For example, partnering with a technology-neutral provider like Iris Telehealth saves you from having to invest in a special software platform, electronic medical record (EMR), or equipment. By partnering with a technology-neutral vendor, qualified psychiatrists and psychiatric nurse practitioners will utilize your organization’s existing EMR and equipment.

That means an easier transition to a long-term telepsychiatry program, cost savings, more satisfied staff, and most importantly, better mental and population health outcomes.

The bottom line

Telepsychiatry has become the new normal and will continue to impact the telehealth behavioral health space in big ways. Whether it’s opening up access to quality care or helping EDs meet high patient demand, there’s no doubt that telepsychiatry has created a brighter future for behavioral health care.

People are leaning on telehealth as a tool to help them meet their mental health needs and the data speaks for itself:

    • 93% of providers believe virtual visits increased the chances of patients keeping their appointments
    • 71% of consumers believe virtual mental health services would be more convenient
    • 57% of providers believe access to mental health professionals would be very helpful to their patient population

If you’re looking for highly qualified, compassionate psychiatrists and psychiatric mental health nurse practitioners, Iris Telehealth can help. Contact us for more information about starting a telepsychiatry program that can improve your organization’s behavioral health outcomes.

Clinician Corner: Meet Dr. Tracy Mullare, MD

Iris clinicians are at the heart of what makes our organization such a special place to work. That’s why we’re turning the spotlight on the amazing work they’re doing every day. This month, we’re sitting down to talk to our very own Medical Director of Outpatient Services Dr. Tracy Mullare.

Q. How did you find Iris and decide you wanted to be an Iris provider?

A: My path to Iris was led by some grand rounds on telepsychiatry during my training that talked about provider and patient satisfaction. That planted the seed about telepsychiatry for me. I had a previous position many years ago where we did some telehealth work for satellite locations, which was very limited. I thought there was such an opportunity to improve that approach. It helped me see how telepsychiatry promoted access to care for patients that otherwise wouldn’t be able to see a provider.

I was also commuting over three hours a day and had a young child at home. I was thinking about what I could do to improve my quality of life while still engaging in the work I love to do alongside fabulous colleagues. I started to research and found Iris Telehealth. From the first conversation I had with the Iris team, I was impressed by the consistent commitment to delivering quality, patient-first care. You hear about that commitment all the time at Iris, and that’s been consistent since my first day here.

Q. What did your entry into Iris Telehealth look like?

A: I’m a child psychiatrist. That’s my passion. I started my work with Iris as a provider at an adolescent residential center. It was a long-term residential unit for children and adolescents experiencing trauma.

My days there usually started with checking emails and schedules. Then, there would be multidisciplinary team meetings involving outpatient clinicians, family, and parole officers (if they were in place). We would have several of those at the front end of the morning, an hour each, to round on the kids. Then, it would be followed by rounding individually on different patients that were at the residential unit.

Interwoven into that, all of us would be the documentation and collateral contacts. We were also on-call into the evening if acute situations arose for nursing. Still, the staff was so adept at handling crises that they would not reach out to me very often – a credit to them for handling acuity in the unit.

Q. How has your role evolved at Iris?

A: My role has evolved tremendously. Right before the COVID-19 pandemic, I transitioned to the medical director role I have now.

The best part of my day is talking with providers. It’s been humbling to talk to folks across the country, particularly during the pandemic, to understand how it has affected the providers, patients, and communities.

To understand how everyone has addressed the need for continuity of care amidst changes when there have been lockdowns. It’s been an honor to connect with our providers and talk with them about their lives during the last couple of years; as things have evolved, behavioral health needs have increased, and how the intensity of patients’ needs has increased.

It’s also fun meeting with different clinical organizations that need great providers. We get to learn what they’re about and what their needs are. I know I speak for many of us on the team here that it’s so nice to be a part of things where we are contributing to the issue of access and really trying to move that forward. We hear time and time again stories from the clinic about how our providers are impacting their patients’ lives on a daily basis.

Q. What are the benefits of being a telepsychiatry provider?

A: At Iris, you always have an additional support system. You’re not only connected with your clinical setting, but you also have your Iris support teams that run parallel, like clinical operations managers (COMs) and additional IT support. There are measures in place that provide another level of support throughout the day, so providers never feel like they don’t have resources in place. You don’t feel isolated, which can happen when you do telepsych work.

I think another huge benefit of being a telepsych provider is that you can reach those rural areas that are so in need. You can reach underserved areas where they don’t have enough providers. Being a small part of the answer to the access to care issue is really wonderful.

Q. How can telepsychiatry providers foster connection with patients virtually?

A: First, meet the patient where they’re at, and ask how they feel about telepsychiatry. Acknowledging, “this could be weird,” or asking, “are you used to this?” or “Do you prefer it?” It’s just about understanding where the patient is with the experience and checking in with them. I think in the beginning, set the groundwork. Our clinics generally do a great job with expectations: the parameters for a telepsychiatry appointment, the confidentiality, they need to be in a secure location, how to connect, and the backup plan if connection is lost. The preparation helps it go well.

It’s helpful to continue checking in with patients to see how they feel about telepsychiatry. Many younger folks are so used to technology and take to it quickly. But some others may have more questions about it and want to make sure there’s no one else in the room. You just don’t know what people are thinking. It pays to check in with them and make sure they’re comfortable.

Q. As a healthcare professional, how do you manage work-life balance?

A: I think it’s a constant assessment and we all strive to achieve that work-life balance. I think what has helped me was eliminating my commute of three hours a day. I really had to look at my time, my values, and how I could work smarter. Telepsychiatry was the answer because I could be present for a longer length of time, which is a pleasure. I think that’s been helpful. The time management that telepsychiatry has afforded me has greatly improved my quality of life.

Q. What are your biggest learnings from your time at Iris?

A: One of my biggest learnings was more of an observation because I can’t say I was surprised. I learned how many people are consistently committed to ensuring every patient visit happens, whether that be the provider, the clinic’s team, the clinic’s admin, Iris sales, or all the COMs.

Everyone is working so hard to make sure those patient encounters happen. And, during quarantines and lockdowns, they happened without interruption. It’s been a humbling learning curve to observe that machine and motion of everyone’s consistent passion for making sure folks get the care they need.

Q. What is the most rewarding part of your job?

A: There are so many. I think at the end of the day it’s being a part of a team that is so aligned. We work hard because people need quality care and people are working exhaustively to make sure it happens. I think just being part of a team that helps ensure we have partnerships and relationships with clinics and have the right providers in the right place. I think that’s the most satisfying – knowing those patients are getting the care they need.

Q. What do you love about working with Iris?

A: I love the culture at Iris. I think it’s really fun. There’s so much enthusiasm and passion for what we do. Of course, there’s always been such a great behavioral health need, but there’s been such a demand. I love that I get to be part of a crowd whose passion it is to do this work, everyone has a commitment to doing it, and it’s just a really fun place to be.

Q. Why do you think telepsychiatry is important to the future of mental healthcare?

A: I think it’s so important to the future of mental healthcare. The pandemic has really forced the need for telepsychiatry. When patients can commit to the clinics, even those that were doing telepsychiatry within the clinics, it was the only way to continue to deliver care. Patients like it and providers enjoy it. Outcomes studies show it’s effective. There is an ease about it for providers. It brings an enhanced pool of providers to different areas of the country where they wouldn’t have specialists.

At Iris, we believe our providers should be respected, valued, and applauded for the work they do, and we couldn’t be more proud to say, “thank you” to our very own Tracy Mullare! If you’d like to learn more about working for Iris Telehealth, contact us today.