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ON-DEMAND SERVICES

24/7 access to psychiatric care as needs arise

Connect patients and care teams with psychiatrists and psychiatric nurse practitioners around the clock.
On-Demand Services provides responsive, per-encounter capacity without requiring a fixed clinical schedule.

Connect patients and care teams with psychiatrists and psychiatric nurse practitioners around the clock. On-Demand Services provides responsive, per-encounter capacity without requiring a fixed clinical schedule.

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Respond when care cannot wait

When psychiatric expertise is not immediately available, patients wait longer and care teams must make complex decisions without the right support. On-Demand Services provides timely access to qualified clinicians whenever needs arise.

A direct path from request to care

Request support

Care teams initiate a consult through a process designed around your workflows and technology.

Connect with a clinician

Clinical coordinators and psychiatric clinicians work together to connect each patient with timely evaluation and care.

Evaluate and guide care

The clinician evaluates the patient and provides recommendations to support treatment, stabilization, and the appropriate next step.

Document and coordinate

The clinician communicates findings and recommendations to the care team and documents the encounter to support treatment decisions and continuity.

Built to respond wherever timely care is needed

On-Demand Services provide rapid access to psychiatric expertise in care settings where immediate support is essential and scheduled coverage isn’t enough.
  • Supports emergency departments, inpatient units, crisis services, and other acute care settings
  • Delivers psychiatric expertise when and where it’s needed most
  • Tailored coverage and response based on your operational needs
  • Flexible clinical scope, workflows, and care pathways
  • Technology and processes designed to integrate with your organization
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Choose how your program operates

On-Demand Services defines how psychiatric expertise is accessed, not how responsibilities must be divided. Iris works alongside your team or provides broader program support based on your organization’s needs.
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See demand and performance more clearly

Iris Insights connects clinical, operational, and financial data to help you understand consult volume, response times, patient flow, and outcomes, and identify opportunities to improve performance.
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Improve the experience across your organization

IRIS TELEHEALTH ON-DEMAND SERVICES

For Patients & Caregivers

  • Faster access to psychiatric evaluation
  • Shorter delays during urgent needs
  • Safer transitions to the appropriate care
  • A more coordinated experience

For Providers and Care Teams

  • Psychiatric expertise available around the clock
  • Greater confidence in clinical decision-making
  • Less pressure managing complex needs alone
  • Clearer recommendations and next steps

For Organizations

  • More responsive psychiatric capacity
  • Improved patient flow and throughput
  • Reduced avoidable boarding and escalation
  • Flexible coverage that responds to changing demand

Timely care with measurable impact

80%

improvement in behavioral health emergency department throughput

51%

reduction in behavioral health inpatient admissions

42%

reduction in emergency department revisit rates for behavioral health patients

24/7

access to psychiatric care and clinical support

Bring psychiatric expertise to every moment that matters

Give patients timely access to care and your teams dependable support whenever behavioral health needs arise.
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